ServiceNow CIS-SM Exam Questions - mytestengine Practice Lab

Question 1

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

A

Understanding of XML, Regex, Delimited text, and JSON

B

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

C

Scripting capabilities with respect to Unix and Windows commands

D

Intermediate or above Windows and Unix administration skills

E

Sufficient skills to build an enterprise web site

F

Understanding of relational database theory

Correct Answer: A, B, C, D

Explanation:

Reference:https://www.servicenow.com/services/training-and-certification/service-mapping-
implementation.html

Question 2

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

A

Problem Management: Number of Incidents per Known Problem

B

Incident Management: Mean Time to Resolve

C

Event Management: Signal to Noise Ratio

D

Change Management: Number of Major Changes

Correct Answer: B

Explanation:

Reference:https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis sm- blueprint.pdf

Question 3

How many ServiceNow instances can one MID Server connect to?

A

1

B

5

C

Up to 255

D

Unlimited

Correct Answer: A

Explanation:

Reference:https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid server/concept/ c_MIDServerConnectionPrerequisites.html

Question 4

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A

Class Change

B

Class Upgrade

C

Class Switch

D

Class Downgrade

Correct Answer: B

Explanation:

Reference: https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

Question 5

To begin the configuration of tag-based services, tag values must be defined where?

A

Tag categories

B

Tag catalogs

C

Tag-based service families

D

Tag libraries

Correct Answer: A

Explanation:

Demo ServiceNow CIS-SM Exam Questions

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Understanding of XML, Regex, Delimited text, and JSON

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

Scripting capabilities with respect to Unix and Windows commands

Intermediate or above Windows and Unix administration skills

Sufficient skills to build an enterprise web site

Understanding of relational database theory

Correct Answer: A, B, C, D

Reference:https://www.servicenow.com/services/training-and-certification/service-mapping-
implementation.html

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Problem Management: Number of Incidents per Known Problem

Incident Management: Mean Time to Resolve

Event Management: Signal to Noise Ratio

Change Management: Number of Major Changes

Correct Answer: B

Reference:https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis sm- blueprint.pdf

How many ServiceNow instances can one MID Server connect to?

Up to 255

Unlimited

Correct Answer: A

Reference:https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid server/concept/ c_MIDServerConnectionPrerequisites.html

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Class Change

Class Upgrade

Class Switch

Class Downgrade

Correct Answer: B

Reference: https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

To begin the configuration of tag-based services, tag values must be defined where?

Tag categories

Tag catalogs

Tag-based service families

Tag libraries

Correct Answer: A

Reference:https://docs.servicenow.com/bundle/paris-it-operations-
management/page/product/service- mapping/concept/tag-based-mapping.html

Demo Practice Mode

Demo ServiceNow CIS-SM Exam Questions

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Understanding of XML, Regex, Delimited text, and JSON

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

Scripting capabilities with respect to Unix and Windows commands

Intermediate or above Windows and Unix administration skills

Sufficient skills to build an enterprise web site

Understanding of relational database theory

Correct Answer: A, B, C, D

Reference:https://www.servicenow.com/services/training-and-certification/service-mapping- implementation.html

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Problem Management: Number of Incidents per Known Problem

Incident Management: Mean Time to Resolve

Event Management: Signal to Noise Ratio

Change Management: Number of Major Changes

Correct Answer: B

Reference:https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis sm- blueprint.pdf

How many ServiceNow instances can one MID Server connect to?

Up to 255

Unlimited

Correct Answer: A

Reference:https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid server/concept/ c_MIDServerConnectionPrerequisites.html

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Class Change

Class Upgrade

Class Switch

Class Downgrade

Correct Answer: B

Reference: https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

To begin the configuration of tag-based services, tag values must be defined where?

Tag categories

Tag catalogs

Tag-based service families

Tag libraries

Correct Answer: A

Reference:https://docs.servicenow.com/bundle/paris-it-operations- management/page/product/service- mapping/concept/tag-based-mapping.html

Demo Practice Mode

Reference:https://www.servicenow.com/services/training-and-certification/service-mapping-
implementation.html

Reference:https://docs.servicenow.com/bundle/paris-it-operations-
management/page/product/service- mapping/concept/tag-based-mapping.html